Abigail Best Electrolysis

Specialist in permanent hair removal

BIAE Member

image of Electrolysis salon

Visitor Guidance to Abigail Best Electrolysis


Welcome to Abigail Best Electrolysis.

Illness                                                                                                                                                                                                                                                                                                                                                             If you have any of the main symptoms or a positive test result for Covid please get in touch and we can re-arrange your booking. 

If you are ill in any way you will need to reschedule your appointment.

Masks                                                                                                                                                                                                                                                                                                                                                              I You are not required to wear a mask however, if you prefer to then please do.

I am still actively trying to minimise the risk of spreading infection to myself and other clients and all clients can play their part in helping too.

As a self-employed one-man band, I can not afford to be ill and take time off and as I mainly work in the high-risk zone, the facial area, I will continue to wear a mask to minimise the risk of picking up coughs and colds etc so I can continue to offer you your treatments with minimal interruption.

Hand Sanitiser.

I am continuing to offer hand sanitiser on arrival for your booking                                                                                                                                                                                                                                                                                     

Salon Address / Directions                                                                                                                                                                                                                                                                                                                55 High Street, Yelling, PE196SB.

Entrance to the house is off Ashcroft.

The turning to Ashcroft is right by the only speed bump in Yelling.

You will see a big wooden fence and an even bigger willow tree.

Coming from Paxton Hill/ Toseland the turning to Ashcroft is on your left.

Coming from Papworth direction heading toward Toseland, Ashcroft is on your right.

Once you have turned into Ashcroft the driveway is the first on your right.

Please pull up onto the drive and park behind the car in front of the garage

Do not park on the road. It is a narrow street and I don’t want to upset the neighbours unless the driveway is full.

Booking and Paying for a Consultation 

Appointments can be booked via phone, text, email, whats App or facebook messenger.

Payment for consultations must be made within 24 hours of booking to confirm your appointment slot. If you have not paid within 24 hours your appointment will be cancelled.

This payment is non-refundable if you cancel within 48 hours of your appointment.

If you wish to rebook you will be required to pay again.  

Last-minute cancellations aren’t easy to refill and have a financial impact that I can not afford to absorb any longer.

By prior arrangement, card payments, Cash or cheque can be used on the day.

If paying by cash you must have the exact amount as I may not have changed but credit can be given to further treatment.

Please note there is a 1.69% charge for credit and debit card facilities.

Booking and Paying for ongoing treatment.

Appointments can be booked via phone, text, email, WhatsApp or Face book messenger.

Payment by cash transfer 24 hours before your appointment is required.

By prior arrangement, card payments, Cash or cheque can be used on the day. Please note I may not have change, but credit can be given to further treatment.

Please note there is a 1.69% charge for credit and debit card facilities.

Missed appointments and cancellations within 24 hours of your treatment slot will be charged for in full. If you are on a course of treatment you will lose the relevant treatment off your course.

Arriving for your appointment / what to bring with you.                                                                                                                                                                                                                                             Arrive 5 minutes before your appointment.

Stay in your car and phone Abigail on 07929 918 965 to confirm your arrival.

If I don’t answer your call or message straight away, please stay in your vehicle and I will contact you as soon as I can to let you know I am ready.

Feel free to bring a bottle of water or drink with you.

Water can be provided in paper cups if necessary.

Umbrellas need to be left outside the premises on the porch.

No food is allowed on the premises. If you have specific requirements,  please contact me before your appointment.

This is a smoking and vaping-free premises.

Any items of value left in your vehicle are done so at your own risk.

You leave your vehicle at your own risk

Abigail Best Electrolysis is not responsible for any damage to or loss of property whilst attending your appointment.          


Entering the salon

when invited to do so, walk through the black metal side gate and wooden gate into the back garden found just off the cobble pathway

Follow the path to the Cabin where I will greet you.

Please close both gates behind you. You may need to lift the wooden gate slightly to latch it.

I will continue to provide hand sanitiser which you are required to use.

If you have a raised temperature, 38 degrees Celsius or above, or any Covid-19 symptoms, or you are unwell generally your appointment will be rescheduled once you confirm you are feeling well.

Only the Client is allowed onto the premises unless a chaperone is required. Anyone else will need to remain in the vehicle.

 I cannot accept children onto the premises unless they are the client.                                                                                                                                                                                        

Appointments will be kept to the time stated at booking.

If you are late, I will try to accommodate your appointment, but I will not be able to run past your allotted time out of respect for the next appointment.

Please accept my apologies if I am running late due to unforeseen circumstances. I will endeavour to contact you to let you know.

If I am running late, I may not be able to offer you the full treatment but I can either offer a shortened treatment or we can reschedule to a more convenient time for you and you will not be charged for the missed part of your appointment.

If the salon has to be closed at short notice I will get in touch as soon as I can to let you know and to re-arrange your booking.

Salon Facilities                                                                                                                                                                                                                                                                                                                                  There are officially no toilet facilities available, however I do appreciate there may be occasions when it is necessary for clients to have access to facilities. Let me know and they will be gladly made available.

If you wish to view available treatments and prices you are encouraged to visit my website. www.abigailbestelectrolysisandbeautytherapy.com                                                                                                                                                                                                                                                                                                                                                                                                                                                For the latest updates on salon opening times and relevant salon guidelines and general information you can go to my website or Facebook page.  www.facebook.com/abbybestgreatpaxton 

Cancelling or Missing an Appointment.                                                                                                                                                                                                               I know you will understand the impact that a missed or cancelled appointment has, especially with the increase in personal and business costs.

I will always try to reschedule your appointment and appreciate the majority of clients wouldn’t cancel or miss an appointment without good reason.

Call and let me know what has happened even if you simply forgot. This allows me to offer my time to another client where possible or to use the time left productively.

A missed or cancelled appointment within 24 hours of your treatment slot will be charged for in full, although I will endeavour to fill that slot if I can and take this into consideration.  

If you are on a course you will lose that treatment.

This is not something I take lightly and I don’t want to have to do this but the number of missed appointments without notice is rising and my costs are going up considerably.


What I will do

I will continue to wear a face covering.

I will continue to use hand sanitizer.

Fresh PPE will continue to be used for each client.

I always try to run to time.

If I am late and you are unable to stay for your full appointment you will be given treatment credit for the amount of time you have missed.


And Finally

I would like to thank you for playing your part in helping me to safely follow government and industry advisory guidelines.

By attending your appointment, you are agreeing to abide by the above guidelines.

If you wish to discuss anything mentioned in this welcome letter please don’t hesitate to get in touch in writing and I will gladly advise you further.

Thank you.

 Abigail Best, BIAE

Abigail Best Electrolysis.

Health and Safety Policy

To manage health and safety risks in the salon

To prevent accidents and work- related ill health

To use relevant personal protective equipment and provide relevant PPE to clients if needed and requested

To ensure the salon is a safe environment and tools, equipment, products and furnishings are safe to use

To maintain a safe and healthy working environment

To have relevant emergency procedures in place to include fire safety precautions and evacuation protocols in place

To have regular reviews and updates on the health and safety policy

To have relevant first aid available for clients and staff


Implementation of health and safety policy

Risk assessments for salon

Risk assessment for each treatment

Cosh reports on products used within the salon and treatments available to clients

Fire safety policy to include evacuation procedures in place

Accident book available

First aid kit available in the salon and kept up to date.